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Frequently Asked Questions
Got questions? We have the answers! On this page you will find the most frequently asked questions about our services. Whether you want to know more about ocean freight, air freight or our customs services, we are here to help. Is your question not listed? Feel free to contact us, we are ready to help you!
General
Rotra Air & Ocean specializes in handling worldwide ocean and air freight. With our own customs department, we handle all customs formalities for our customers. We have 5 branches spread across the Netherlands and Belgium.
Rotra has 5 locations throughout the Netherlands and Belgium. For all our locations and to get in touch directly visit our contact page.
Rotra Air & Ocean works with a worldwide network of carefully selected partners. This allows us to serve almost all countries directly or indirectly.
No, with Rotra we exclusively serve companies.
You can book your ocean and air freight shipments with Rotra Air & Ocean in a number of ways. You can register your shipment by mail or easily and quickly online through our online portal rotraNext. With rotraNext, we have digitized the entire logistics chain. Here you can find your rates, book your shipments online and track your shipments using real-time data.
Don't have an account for rotraNext yet? Request your own login here or book a short demo
Via rotraNext you always have access to the current status of your shipment based on real-time data.
For more information or to take out your insurance, please contact our specialists at: insurance@rotra.nl
To keep the lines of communication as short as possible, we differentiate between our physical branches. This puts you in direct contact with the right department.
For any questions regarding invoices relating to your air freight shipment, please contact us at +31 20 658 8777 or by e-mail: for your imports: ams.import@rotra.nl, for your exports: ams.export@rotra.nl and matters relating to your Special Services shipments: ams.special@rotra.nl.
For all questions regarding invoices related to your ocean freight shipment, please contact us at +31 10 296 1900 or by mail: rtm.import@rotra.nl (FCL) or consolidation@rotra.nl (LCL) and for your exports rtm.export@rotra.nl and for your Special Services shipments: rtm.special@rotra.nl.
For all questions regarding your invoices or those related to your air freight shipments from/to Belgium, please contact us at: brussels@rotra.be
For any questions regarding your invoices or those related to your sea freight shipments from/to Belgium, please contact: antwerp@rotra.be
Nice that you are interested in possibly joining our team! Rotra has been around since 1909 and we currently operate as a digital freight forwarder with over 200 employees spread over 4 branches in the Benelux. All current vacancies and internships for all our branches can be found on our website. No suitable vacancy at the moment? Feel free to send us your open application.
Sea freight
- Low costs compared to other forms of transport such as air freight
- Your cargo always reaches the desired final destination with Rotra's own LCL scheduled services and partner network
- Ideal for larger shipments
- Ship all your freight in one go
With our digital portal rotraNext, we have digitized the entire logistics chain. Here you can find your rates, book your shipments online and track your shipments using real-time data.
1. Your name, company name, phone number and email address.
2. Type of goods: quotations are based on non-hazardous trade goods by default. For dangerous goods, we need the IMO class, UN number and MSDS (Material Safety Data Sheet).
3. Shipment details: for full containers (FCL): number of containers, type of containers and the weight per container. In case of partial loads (LCL): number of cartons / pallets / crates / containers, dimensions of the (packed) goods and weight. Is it a single shipment or does it involve several shipments per month or year? If so, what is the expected number of LCL shipments per month or year, if any?
4. Incoterms: under which Incoterms were the goods bought/sold?
5. Country + port of origin
6. Collection address + any particulars regarding collection address
7. Country + port of destination
8. Delivery address + particulars of delivery address (if any)
9. Shipping period or desired departure or arrival date
10. Any special instructions / wishes
Air freight
- Shipments arrive at their destination faster compared to other forms of transportation
- Possibilities for combination with other forms of transportation
- You can register the cargo until the last moment
- Suitable for small and large shipments
- Your cargo always reaches the desired final destination safely and reliably with Rotra's partner network
1. Your name, company name and email address
2. Departure airport address
3. Address airport of arrival
4. Number of packages
5. Weight
6. Dimensions
7. Type of goods
8. Incoterms
Customs
Customs regulations apply to all shipments sent outside the EU. All formalities are handled by our own in-house customs specialists. We are AEO certified so that quick handling is guaranteed.
Customs regulations are subject to continuous changes and amendments. With our specialist knowledge we are able to take care of all customs formalities in line with current requirements. You can read more about our customs specialists and all the services we offer here.
- If you send a request for customs document preparation before 3 p.m. on weekdays, we can arrange it for you the same day.
- Rotra is connected to the AGS Import, Export and Storage customs system. This means we can handle declarations at any Dutch customs post.
- We handle both Dutch and Belgian declarations.
- Rotra can take care of the Intrastat declaration for you. We collect the data and report it to the relevant authorities.
- You can also turn to Rotra for your CBAM reports.
- Rotra can take over responsibility for the VAT payable by the foreign importer, or Limited Fiscal Representation.
- Rotra can take care of the veterinary documents for clients; this application goes through the NVWA (Dutch Food and Consumer Product Safety Authority - inspection service). The veterinary certificate is a declaration that the shipment meets the health requirements of the country of destination.
- Chamber of Commerce: thanks to an EDI connection with the Chamber of Commerce, Rotra is able to connect very quickly with the Chamber of Commerce in all cases.
Want to know more about what we can do for you? Get in touch with our specialists.
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